• Home
  • Cancellation and Returns Policy

Returns Policy

What is your returns policy?

Our policy is to ensure that you are satisfied every time you purchase an item from www.ModelZone.co.uk. If you are unhappy with an item, please contact us first and we will assist you in returning it to us within 28 days of the date of dispatch.

Please ensure that you have taken reasonable care of it, the product is in an unused state, it is complete with original packaging and it has all of its original components.

How do I return an item?

If you wish return a product you can either:

  • Take the item to a ModelZone store. Please ensure you take your order confirmation with you as proof of purchase.
  • Contact us by email using this form or write to us at the address below

ModelZone Customer Relations Department
Commerce Way
Lancing Business Park
Lancing
West Sussex
BN15 8TA

If we cannot resolve your concerns, you will be given instructions on how and where to return your purchase. We recommend that you use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) as you will be responsible for the returned products until they reach us.

You must contact us before sending any items back to us.

If we are notified of your intention to return your order for refund within 7 days, we will refund the outgoing shipping costs. However we do not refund the cost of returning an item to us unless it is faulty.

All refunds are credited back to the credit card holder’s account which was used to make the original purchase.

What if my return goes missing in transit?

You will need to contact Royal Mail or the courier company that collected the item from you. If ModelZone organised the collection from you please contact us using this form and we will be able to contact the courier on your behalf. If the item has been lost we will be able to claim from the courier and organise a refund back to your card.

Please ensure you contact us within 7 days of returning an item if you think it may have been lost.

Store Finder

Find full details of
your nearest store

Be the first to hear about

Over 130 Brands

Over 10,000 Products

View All Brands

  • Home
  • Cancellation and Returns Policy
  Loading...