Pre-Ordering products

We aim to provide a service to allow you, the customer, to pre-order selected products online which are not yet available for sale.   We refer to these as “Pre-orders”.

Whilst we endeavour to provide sufficient product to meet demand in cases of limited availability such as exclusive limited editions it is possible that certain products may sell out before they arrive due to their popularity. 

Products available to order in advance will have a button labelled Pre-order Now instead of Add to Basket.

How to place an order for an item that is not yet available in stock

Click on the Pre-order Now button and the item you have selected will be added to your shopping basket.

Purchasing items currently available and pre-orders at the same time

You can purchase both items currently available and items not yet in stock in the same shopping basket.  Your card will only be charged with the price of the items currently available and their respective delivery charge.  Items being pre-ordered will not be charged for until they are being shipped to you. The amount will be charged to the card you have used for your order. At this point in time you are liable to ensure that you have sufficient funds to meet the payment or your pre-order cannot be guaranteed.  ModelZone will not be liable to any charges incurred as a result of these funds not being available or any other transaction fees from your card issuer or bank.

Placing a pre-order only

When you place a pre-order but do not order any other items available we will take your credit/debit card details and validate them.  Your card will not be charged until the stock arrives and we ship your item to you. At this point in time you are liable to ensure that you have sufficient funds to meet the payment or your pre-order cannot be guaranteed.  ModelZone will not be liable to any charges incurred as a result of these funds not being available or any other transaction fees from your card issuer or bank.

Setting up an account

When you place a pre-order you will need to create an account.  This is a simple, rapid process which saves you time on all future orders.  This also gives you an easy way to check your order history and current pre-orders. 

Payment types - credit/debit cards

Pre-orders can only be paid by debit or credit card.

Please note that ModelZone does not store your card details; your card information is sent directly to Paypoint, our card payment processor.   Paypoint will validate your credit card information and then hold your credit card details in a very secure, encrypted format, until processing your payment upon your bank’s authorisation.  Any amendments you make to your card details will be stored by Paypoint in this way and not ModelZone.

Delivery charges

Pre-ordered items will be treated as separate deliveries and be subject to individual delivery charges displayed in the checkout.

Any items ready for immediate despatch will be subject to the estimated delivery charge quoted at the time of placing the order.  Delivery will be by our Standard Service only.  Next day or other services are not available.

Details of current delivery charges can be viewed here

In the event of our delivery charges changing we will endeavour to make you aware of these changes.

If you change the delivery destination of your pre-order, this may have an impact on the delivery charge.

Updates on your pre-orders and related products

When you place a pre-order we will ask you to tick box for opt in to receive information about similar products by email:

“Would you like to hear about other items available to pre-order in this category?

If you do not tick this option and you are not already subscribed to the ModelZone e-newsletter you will only receive emails to keep you informed about the progress of your pre order and likely shipment dates”.  This will include a reminder asking you to update your card details/expiry date/CVV no. should they change before the item arrives...

Example of e-mail update

“Title:  Pre-Order No.xxxx.

Dear

This is a reminder that you have xxxxx on pre-order.  We would like to inform you that the aniticpated delivery will now be xxxx.  We will be contacting you in advance of shipment to let you know before your credit card is charged, and to give you the opportunity to amend any of the details you gave us when you placed your order......”

Yours sincerely

ModelZone Team

Amending my pre-order

Details of all orders including pre-orders can be viewed through Your Account.  Only Pre-orders that have not been despatched can be amended or cancelled here.  Credit card expiry dates

can also be updated in this area.   You may also change your delivery address.

If you require any other changes please contact us.

Contact Us

Should you require assistance with your pre-order or have any queries please contact us  at

Email:  preorders@modelzone.co.uk

Tel: 01903 875 694

We are available Mon-Fri  9am – 5.30pm excluding bank holidays and we endeavour to reply to you within two working days.