Terms & Conditions

Shipping

UK Mainland

Your goods should reach you within 5 working days of your order being placed. It is our aim however to ship all orders by the next working day following receipt, (for orders received before 12:00 noon). Consignments are delivered at anytime between the hours of 9:00am and 6:00pm. Unfortunately it is not possible to specify an am or pm delivery time.

If nobody is available to accept the delivery our carriers may either:

Leave the consignment in a safe location
Leave the consignment with a neighbour
Leave a calling card giving you the opportunity to arrange a more convenient delivery time

We do not deliver on Saturday, Sunday or Bank Holidays.

Choose An Alternative Delivery Address

With your 1st order your delivery details must be the same as the card holders details. On subsequent orders an alternative delivery address can be submitted. Just complete the alternative address section on the checkout page.

We do not deliver on Saturday, Sunday or Bank Holidays.

Europe / Rest of the World

European and Worldwide delivery can take up to 14 days after being dispatched and are subject to possible customs clearance and local charges.

All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc).

Customs

When ordering mail-order goods for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be paid by you as we have no control over these and cannot predict what they will be.

Customs policies vary widely from Country to Country and you should contact your local customs office for further information.

Shipping Costs

UK Mainland

We offer a flat rate of only £4.99 for orders under £50.00, to all UK mainland post codes.

Orders over £50.00 are delivered FREE to all UK Mainland post codes.

Shipping costs are inclusive of VAT at the appropriate rate.

Highlands and non-mainland UK destinations

The Highlands and non-mainland UK destinations attract a surcharge by the couriers. This includes all Northern Ireland and the Isle of Man addresses. Delivery to these destinations may be up to 2 days.

Total Cost	Postage
Up to £50.00	£15.00
Over £50.00	£10.00

Europe (Inc. Channel Islands) and the Rest of the World 

Total Cost	EU	ROW
Up to £49.99	£17.99	£34.55
£50.00 - £99.99	£21.99	£44.99
£100 - £149.99	£26.99	£49.99
Over £150	£36.99	£59.99

Due to higher shipping rates, all orders to the CHANNEL ISLANDS will be charged at the EU rate.

Returns

• We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
• We will try to attend to all returns as soon as practically possible.
• Please note that product returns are not able to be accepted in person at our office address.

• Unwanted Products
  • Our policy is to ensure that you are satisfied every time you place an Order with MODELZONE.CO.UK If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 10 days, with the dispatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
  • We will make the refund once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
  • You will only have to pay for the return postage of the Products.
  • This does not affect your statutory rights.
• Faulty Products
  • We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate. Please contact mzweb@modelzone.co.uk to obtain a Goods return number within 7 days of receipt.
  • In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
  • This does not affect your Statutory Rights.
• Returning Unwanted or Faulty Products
  • Please contact us by email (at mzweb@modelzone.co.uk) to inform us of your wish to return Products.
  • We will allocate you with a Returns Code or reference number which should be included with the package to improve processing of your return.
  • Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery).
    
    You will be responsible for the returned Products until they reach us.

We will not accept goods without a valid Returns Authorisation Number.

Privacy Policy

• We will treat all your personal information as confidential, and are committed to protecting your privacy. Any personal information which you provide to us is held in accordance with the Data Protection Act 1998.
• We use the information we collect about you to process orders, to provide a more personalised shopping experience and, if you request, to notify you of products, special offers or other information that may be of interest to you.
• We do not sell or pass on any personal information to any other Companies or Organisations.

Credit Card

• Orders may be processed online using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo). We aim to debit money from your account within one working day after receiving your Order.
• To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimize the possibility of someone being able to read them as they are sent over the Internet.
• Your credit card company may also do security checks to confirm it is you making the Order.
• All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.

Payment Security

Our site uses high-level SSL encryption technology when passing your personal details onto Barclaycard Merchant Services for processing. You will be transferred to Barclaycards ePDQ secure server to enter your payment details via their Cardholder Payment Interface. Your transaction is then verified and authorized, and finally you will be sent an email receipt of your order.

Order Acceptance

We will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to Modelzone Ltd to purchase a product or products, and our acceptance of your order, and completion of the contract between you and us will only take place on the dispatch of the products you have ordered. We reserve the right to refuse acceptance of your order. Such non-acceptance may be the result of one of the following:

The product you ordered being unavailable from stock
Our inability to obtain authorisation for payment
The identification of a pricing or product description error

If there are any problems with your order you will be contacted by our Modelzone Web Customer Services Department.

The sales contract between us is completed in England. We reserve the right to reject any offer to purchase by you at any time.

Order Cancellation

If you need to cancel your order once the goods have been dispatched you will need to follow the instructions given on our Returns Procedure, you will be liable for all postage and packing costs incurred.

Privacy Policy 

Modelzone is committed to protecting the privacy of those using our Site. The information that you provide about yourself to Modelzone will only be used by Modelzone Limited and related third parties in accordance with its Privacy Policy as set out below.  We will treat all your personal information as confidential, and are committed to protecting your privacy. Any personal information which you provide to us is held in accordance with the Data Protection Act 1998.

Personal Details: We require personal details such as your name, address, email, debit/credit card, product and order details so that we can process your order and administer your account ( including taking steps to prevent fraud).  We do not hold any credit card information. By using our website, you consent to the collection and use of personal information by Modelzone. If we decide to change our privacy policy, we will post changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Personal Information

Personal information is collected by Modelzone for the purposes of purchasing products from the website or subscribing to our email newsletter.

Personal information is also used for processing orders and shipping products to customers in respect of purchases made by them or for them, or for sending confirmation details for those purchases to the customer making the purchase and for processing orders and payments. Modelzone uses third parties e.g. delivery providers, to assist with this who have access to limited personal information needed to perform their functions but may not use it for other purposes.

Unless it is necessary to fulfil your order or an order enquiry (including the delivery of goods you have ordered) or you have signed up for our email newsletter, we will not provide your personal information (i.e. information you supply that identifies you) to any external third party without your consent, or unless we are required to so by law.

Ways in which we might use your information to fulfil your order may include passing it onto employees and agents of the Group to administer any accounts, deliveries, products and services and passing it on to a technical partner to carry out processing of your personal information on our behalf.

We never make your personal details available to companies outside Modelzone Limited for marketing purposes, although our representatives and agencies may hold your data so that your details can be kept up to date, your orders processed and emails sent on behalf of Modelzone.   

If you sign up for our email newsletter, we use the personal information we collect about you to send you email newsletters featuring the latest promotional news, product information and in store activity. This information is held in compliance with the Data Protection Act 1998. Our site's registration form requires users to give us their contact information (e.g. name and email address) in addition to some demographic information (e.g. postcode). If you request to receive information from Modelzone, we will use customer contact information from the registration form to send you electronic newsletters or similar types of information. 

Data Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server however we cannot guarantee that any data sent over the internet is completely secure.

Unsubscribing

If at any time you want to know what information Modelzone holds about you, please feel free to contact us and we will provide you with details of all the information we hold about you.  

If you have previously registered to receive our email newsletters you can remove your email address from the list by using the links in the emails we send you.

Contacting Us

• If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at mzweb@modelzone.co.uk
• You can also contact us:
  • By fax to 01903 765 178
  • By telephoning 01903 875 694 between the office hours of 9am and 5:00pm GMT.

MODELZONE LTD
Registered in England and Wales no: 333459

Registered office: Lancing Business Park, Commerce Way, Lancing, West Sussex, BN15 8TA
VAT no: 192 9784 06

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